privacy policy

Effective Date: 27-02-2025

At iRepair, we are committed to protecting your privacy and ensuring transparency in how we handle your personal data. As a part of Phone Fresh UK Limited (Company Number 03133908), a trusted name in the tech repair industry since July 16, 2014, we uphold the highest standards in data protection and customer trust.

By accessing or using our website https://irepair-mobiles.co.uk/ (the “Website”), you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect and process the following personal details:

• Identity Information: Name, email address, phone number, and postal address.
• Payment Information: Billing details (processed securely via third-party payment providers).
• Order & Transaction Details: Purchase history, repair service records, and warranty claims.
• Communication Data: Customer support inquiries, feedback, and emails.

1.2 Technical Data & Cookies

When you visit our Website, we may automatically collect:

• Device Information: IP address, browser type, operating system, and access times.
• Usage Data: Pages visited, time spent on the Website, and referral sources.
• Cookies & Tracking Technologies: These enhance your browsing experience and help analyze site traffic. You can modify cookie preferences in your browser settings.

2. How We Use Your Information

We use the collected data to:

• Process orders and service requests efficiently.
• Provide customer support and respond to inquiries.
• Enhance and personalize your Website experience.
• Send important updates related to your orders or account.
• Comply with legal obligations and prevent fraud.

3. Sharing of Information

3.1 Trusted Third-Party Service Providers

We share necessary data with:

• Payment processors (e.g., Stripe, PayPal) to facilitate transactions.
• Delivery and logistics partners for shipping services.
• Analytics and security services to improve our Website and protect user data.

These providers are contractually bound to protect your data.

3.2 Legal Compliance & Security

We may disclose your information:

• If required by law, court order, or government authority.
• To protect our business, customers, and website security.

3.3 Business Transfers

If iRepair or Phone Fresh UK Limited undergoes a business sale or merger, customer data may be transferred as part of the transaction.

4. Third-Party Links & External Sites

Our Website may include links to external websites. We are not responsible for their privacy policies, so we encourage you to review their terms before sharing any information.

5. Data Security

We implement strict security measures to protect your personal data. However, no online system is completely secure, and we cannot guarantee absolute protection against cyber threats.

6. Your Rights & Choices

You have the right to:

• Access, update, or delete your personal information.
• Request data portability where applicable.
• Opt out of marketing communications at any time.

To exercise these rights, contact us at:
📧 Email: support@irepair-mobiles.co.uk

7. Children’s Privacy

Our Website is not intended for users under 13 years old. We do not knowingly collect data from children. If we discover such data, we will delete it immediately.

8. Updates to This Privacy Policy

We may revise this Privacy Policy periodically. Changes will take effect upon posting on our Website. We encourage you to review this page regularly.

For further inquiries, contact us at:
📧 Email: support@irepair-mobiles.co.uk