Return & Cancellation Policy

Effective Date: 27-02-2025

1. Right to Cancel

• Customers may cancel orders within 14 days of delivery for any reason, with no penalty.
• If cancellation rights are not disclosed, the cancellation period extends to 12 months, followed by a 14-day window after notification.

2. Return Process

• Step 1: Notify us via email (info@irepair-mobiles.co.uk) to request cancellation.
• Step 2: Return goods in their original condition and packaging within 14 days of cancellation.
  • Include the original invoice or order number.

3. Return Costs

• Customers are responsible for return postage costs unless the item is faulty, misdescribed, or damaged in transit.
• We recommend using a tracked and insured delivery service.

4. Refunds

• Refunds are processed within 14 days of receiving returned goods.
• Issued via the original payment method.

5. Faulty or Damaged Goods

• For items damaged during delivery or with defects not caused by the customer:
  • We cover return costs and provide a full refund, repair, or replacement.

Compliance Note:
Fone & Cases Limited trading as iRepair
Registered in England & Wales (Company No. 14427155)
Registered Office: 20 West Street, Horsham, West Sussex, RH12 1PB
Pre-Contractual Information: Available on our website and emailed post-purchase.

To request a return or refund, contact info@irepair-mobiles.co.uk with proof of purchase.