Effective Date: 27-02-2025
- Right to Cancel
- Customers may cancel orders within 14 days of delivery for any reason, with no penalty.
- If cancellation rights are not disclosed, the cancellation period extends to 12 months, followed by a 14-day window after notification.
- Return Process
- Step 1: Notify us via email (info@irepair-mobiles.co.uk) to request cancellation.
- Step 2: Return goods in their original condition and packaging within 14 days of cancellation.
- Include the original invoice or order number.
- Return Costs
- Customers are responsible for return postage costs unless the item is faulty, misdescribed, or damaged in transit.
- We recommend using a tracked and insured delivery service.
- Refunds
- Refunds are processed within 14 days of receiving returned goods.
- Issued via the original payment method.
- Faulty or Damaged Goods
- For items damaged during delivery or with defects not caused by the customer:
- We cover return costs and provide a full refund, repair, or replacement.
Compliance Note:
Fone & Cases Limited trading as iRepair
Registered in England & Wales (Company No. 14427155)
Registered Office: 20 West Street, Horsham, West Sussex, RH12 1PB
Pre-Contractual Information: Available on our website and emailed post-purchase.
To request a return or refund, contact info@irepair-mobiles.co.uk with proof of purchase.
